Man With A Van Junk Removal

Privacy Policy

Privacy Policy

Effective date: October 10, 2026

1. Introduction

Man With A Van Junk Removal (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, request a quote, or use our junk removal services.

We operate in Surrey, Delta, Langley, White Rock, and other communities throughout Metro Vancouver, British Columbia, Canada.

Our privacy practices are intended to comply with applicable privacy laws, including British Columbia’s Personal Information Protection Act (PIPA), where applicable, and other applicable Canadian privacy legislation.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following types of information:

Contact information

  • Your name, if provided.
  • Email address.
  • Telephone number.
  • Service address or general location, when needed to assess or provide a service.

Quote and service information

  • Details about the junk, furniture, appliances, household items, yard waste, or other materials you want removed.
  • Your preferred service date and, if provided, preferred time.
  • Information about access, item quantity, property conditions, or other details needed to assess the job.
  • Communications relating to estimates, bookings, service arrangements, payments, or customer support.

Photos and files

  • Photos or other files you choose to upload to help us assess the items or materials you want removed and prepare an estimate.
  • Information contained in those files, which may include personal information if you include it.

Website and technical information

  • Certain technical information may be collected automatically when you visit our website, such as your IP address, browser type, device information, pages visited, and visit timestamps.
  • Cookies or similar technologies may be used by our website, hosting provider, or enabled third-party services, depending on the website configuration.

We aim to collect only information that is reasonably necessary for the purposes described in this policy.

3. How We Collect Information

We may collect personal information:

  • Directly from you when you submit a contact form or request a quote.
  • When you call, email, or otherwise contact our business.
  • When you provide information or photographs relating to a potential junk removal job.
  • When we communicate with you about a requested service.
  • Automatically through website technologies, where enabled.
  • From service providers or other sources where permitted by applicable law.

4. Why We Use Your Information

We may use your personal information to:

  • Respond to enquiries and quote requests.
  • Understand the type and quantity of items or materials requiring removal.
  • Assess photos and job details to prepare estimates.
  • Arrange and provide junk removal services.
  • Communicate about scheduling, access requirements, service updates, and changes.
  • Process payments, maintain business records, and address billing questions.
  • Respond to complaints, resolve disputes, and provide customer support.
  • Maintain, troubleshoot, and improve our website and services.
  • Detect and help prevent fraud, misuse, security incidents, or other unlawful activity.
  • Meet applicable legal, tax, accounting, and regulatory obligations.

We will not use your personal information for unrelated purposes unless we have your consent or the use is otherwise permitted or required by law.

5. Consent

By providing personal information to us, you consent to its collection, use, and disclosure for the purposes explained at the time of collection and in this Privacy Policy, to the extent permitted by applicable law.

Where required, we will request your consent before collecting, using, or disclosing personal information for additional purposes.

You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent for information needed to provide a requested service, we may be unable to complete that service or respond fully to your request.

You may contact us using the details below with questions about consent or to request its withdrawal.

6. When We Share Personal Information

We do not sell your personal information to third parties.

We may disclose limited personal information when reasonably necessary for our business operations, including to:

  • Website hosting and technical providers: to host, maintain, secure, and operate our website.
  • Form and email providers: to receive, process, store, or deliver enquiries and uploaded files.
  • Payment and accounting providers: where needed to process payments or maintain financial records.
  • Professional advisers: such as legal, accounting, or insurance professionals, where appropriate.
  • Government authorities or other parties: where disclosure is required or permitted by law, or is necessary to establish, exercise, or defend legal claims.

We seek to limit disclosures to information reasonably necessary for the relevant purpose. Service providers may process information according to their own contractual obligations and privacy practices.

We do not authorize third parties to use your personal information for their own independent marketing purposes simply because you have contacted us.

7. Website Hosting, Storage, and Processing Outside Canada

Our website and communications may rely on third-party hosting, email, form-processing, or other technology providers. Depending on the providers and their infrastructure, personal information may be stored or processed in Canada or another country.

Where personal information is processed outside Canada, it may be subject to the laws of the country where it is processed and may be accessible to that country’s courts, law enforcement, or regulatory authorities.

We will take reasonable steps to select and manage service providers appropriately and to protect personal information in accordance with applicable law.

8. Photos and Uploaded Files

If you upload photographs or other files with a quote request, we use them to understand the removal job and prepare an estimate or arrange the requested service.

Please upload only files relevant to your enquiry. Where possible, avoid including faces, identification documents, financial information, or other sensitive information that is not necessary to assess the job.

Uploaded files may be processed by our website, hosting, or form service providers. We retain them only as long as reasonably necessary for the purposes for which they were collected, subject to applicable legal and business recordkeeping requirements.

We will not publicly publish your uploaded photographs or use them in promotional materials without appropriate permission.

9. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, remember preferences, help protect the website, or understand how visitors use it.

If analytics, advertising, embedded content, or other third-party tools are enabled, those services may collect certain technical or usage information in accordance with their settings and policies.

You can manage or block cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

We will provide any additional notices or consent options required by applicable law for the technologies used on our website.

10. Marketing Communications

We may respond to your enquiries and send communications reasonably related to a quote or service you have requested.

We will not send commercial electronic marketing messages where prohibited by law. If we send marketing messages that are subject to Canada’s anti-spam legislation, we will obtain consent where required, provide the legally required identification and contact information, and include an unsubscribe mechanism.

You may request that we stop sending optional marketing communications. This will not prevent us from sending necessary service-related messages or communications required by law.

11. How We Protect Personal Information

We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure.

Depending on the information and how it is handled, safeguards may include access restrictions, account security measures, secure service-provider arrangements, and appropriate disposal practices.

No website, email system, or method of electronic storage or transmission can be guaranteed to be completely secure. We therefore cannot promise absolute security.

If a privacy breach occurs, we will respond and make any notifications required by applicable law.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including responding to enquiries, providing services, maintaining business records, resolving disputes, and meeting legal or accounting obligations.

Retention periods vary depending on the type of information and the circumstances. When information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it, subject to applicable legal requirements and legitimate recordkeeping needs.

13. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may request to:

  • Learn whether we hold personal information about you.
  • Access personal information we hold about you.
  • Request corrections to information that is inaccurate or incomplete.
  • Ask questions about how we collect, use, or disclose your information.
  • Withdraw consent for certain uses or disclosures, where permitted.
  • Raise a concern or complaint about our privacy practices.

We may need to verify your identity before responding. We will respond within the time and in the manner required by applicable law. Some information may need to be retained or may not be disclosed where a legal exception applies.

To exercise these rights, please contact us using the information in the Contact Us section.

14. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We do not control those websites and are not responsible for their privacy practices, content, or security.

If you visit a third-party website, review its privacy policy before providing personal information.

15. Children’s Privacy

Our website and junk removal services are intended for a general audience and are not directed at children. We do not knowingly seek to collect personal information from children where doing so would be contrary to applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate steps.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, service providers, or legal obligations.

The updated version will be posted on this page with a revised effective date. We encourage visitors to review this page periodically.

17. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact:

Man With A Van Junk Removal
Email: junkremoval.24×7@gmail.com
Phone: 604-721-8669
Website: https://manwithavanjunkremoval.ca

Please include “Privacy Request” in the subject line of your email so that we can identify and respond to your enquiry appropriately.

We will review privacy concerns and respond in accordance with applicable law.

This Privacy Policy is intended to explain our general privacy practices. It is not legal advice and should be reviewed against our actual website configuration, service providers, and business practices before publication.